Great Hawaii Vacations 01/21/20
My wife and I wanted to write you today to thank you for the GREAT condo you secured for us last week. Condo #39B was outstanding!! We feel we got the best condo in the entire resort. You made our trip and anniversary super and memorable.
Big time MAHALO,
Dennis and Darla Jones San Diego, CA
Just wanted to drop you and note and say thanks again for all your help with my Kauai arrangements. Everything worked out great and the condo was even better than we expected. I had turtles swimming 30ft from my patio chair and beer.
I?ve already recommended your web site to a number of friends that will be traveling soon.
Stef Sunnyvale, CA
I can't thank you enough for helping with these arrangements. Honestly I have been hammering at this internet visiting tons of sites getting either no response or no availability.
I would have to say you are my internet booking angel :)
We have friends that are thinking of taking their family for Christmas, I will not hesitate to give them your information to book through.
This is such a special trip for us, our 25th wedding anniversary, celebrating our 50th birthdays and what will most likely be our last family holiday together with "just family". They have never been to Hawaii. We truly would appreciate one of the refurbished rooms and a room on the higher floor so our children can enjoy the fantastic view.
Thanks again Carrie - you work magic!
Lana Forsythe Coquitlam, BC, Canada
Wanted to let you know how delighted we were with our accommodations. Everything was perfect. The room was exceptional, with great ocean views and wonderful lanai. My wife and I had a fantastic time. I will be certain to spread the word to all who visit Hawaii, to check out your web site.
Mahalo nui loa!
Bruce Kihei, Hawaii
We returned from our 5 day Waikiki trip on Saturday - had an absolutely sensational time. Many thanks for your efforts in making our holiday so memorable.
Jim & Linda Challinor Greenwith, S. Australia
I got the package in the mail with the post-it notes and the event calendar. How cool. I use to live in Hawaii and I travel there at least 4 to 6 times per year. Your company has the best customer service! I will definitely use your company again to book future travel.
Chante Hardesty Venice, CA
I wanted to take a moment to let you know how much we enjoyed our recent vacation to Maui. We loved our room at the Royal Lahaina Resort. Your comment that they had just renovated the tower rooms were correct. We travel 355 days a year, and our room was one of the best and most memorable we have had. We loved the comfortable king-sized bed, and the great LCD TV! The hotel is an older property, but the food and the service was great. The tickets we purchased through Barefoot Tours were also top-notch! We shared our 33rd wedding anniversary at the Feast of Lele, the dancers were fantastic, and the food was good too! We also saw the play, Ulalene. Our favorite activity was our night spent at Warren & Annabelle's Magic Show! And thanks for the advice that I take a jacket, you were right, it was cold! We have recommended your Great Hawaii Vacations and Barefoot Tours to everyone since our return, and we are already talking about our next trip to Hawaii. Thank you for making it the trip of a lifetime.
Pam Lynn Lyndale, TX
Just a note to let you know that I enjoyed my recent vacation to Maui and Honolulu. All the arrangements you made worked out just fine. Thank you once again.
Linda Link Sugar Land, TX
Thank you so very much for your service and information, Jennifer. You have exceeded my expectations for customer service. I will be sure to recommend you guys to friends and family.
Vira Caro-Michel Burbank, CA
Just wanted to thank you, Jennifer, for everything. We really enjoyed staying at the Outrigger Keauhou Beach Resort. It's a very relaxing place. I would recommend this hotel to anyone going to the Big Island.
Thanks again. Mahalo Nui Loa
Jeff & Laura Joy Walnut Creek, CA
We just received hard copies of all the required documents on Saturday.
As I told you on the phone, my wife and I do a lot of traveling, and I want to express my appreciation to you for your OUTSTANDING customer service! I was very impressed with how much you did for us in planning our 25th anniversary trip to Hawaii. I am copying this to your President so he, too, will recognize and appreciate your hard work and commitment to excellent service.
Our trip to Hawaii was perfect. Our accomodations were just as you described and there were no problems at all. Thank you for all your help in the brochures you sent before the trip. We will definitely use your services again.
Sandy Downing Enid, OK
Thank you everyone who got me back my keys and phone charger..... I appreciate your efforts. I thoroughly enjoyed Hawaii and the conference, and felt the hotel was really good too.
Liz Westbrooke Great Barrier Island, New Zealand
I just want to thank you for the Slind family for the excellent experience I have had with you on booking our family trip to Kauai this summer. You just have the most kind demeanor and ooze with professionalism. I have personally booked many trips before for business and pleasure and this by far was the easiest I have ever done. I honestly believe if you looked up the word "world class customer service" in the dictionary that there would be a picture of Scott smiling back!!
We will be letting you know what a great time we will have.
Best wishes and thank you again,
Eric and the Slind family Longview, WA
For the price, we were very pleased with the Royal Lahaina Resort. We especially appreciate the two level room upgrade that you were able to get for us. Our Deluxe Ocean View was near the top of the hotel and had excellent ocean views. It was so enjoyable to just sit out on the lanai, have a cocktail, and watch the ocean and the sunset.
Previously, we had read several bad reviews of the resort and its older rooms. Your advice that the tower rooms had been renovated was right on the money. The interior of the room was great. It seemed to be COMPLETELY renovated with new bathroom fixtures, new cabinetry, a great LCD TV, new furniture, sliding wood shutters at the lanai window, and some of the most comfortable beds that we've ever slept on.
As for the amenity level, we could tell that this is an older resort. It was renovated too, but there's only so much that you can do to an older building. The pool wasn't that big and the pool area wasn't that great. I wouldn't recommend this resort to someone that wants to go to Hawaii and only sit around the resort and lay out in the sun. But if you are going to be like we were, and have plenty of activities to do on the island, I would highly recommend it, simply due to the great rooms and the affordable price.
Thanks again for securing such a great deal for us.
Darryl Wood Marietta, GA
I wanted to provide my feedback to you regarding my recent stay in Hawaii at your accomodations. I thought the Turtle Bay Resort property was very well cared for, quite comfortable, and a great location. Your travel service is so easy to use and I planned my trip in under two hours start to finish.
Thank you very much,
Jennifer Palo Alto, CA
Hi there. We really enjoyed our vacation in Maui. Our accomodation at the Sheraton Maui was very nice. In fact they upgraded us from an Ocean View to an Ocean Front, which was just beautiful. We were also greeted with a Lei Greeting and presented with a bag of gifts for our 60th Anniversary. That was a very pleasant surprise and very much appreciated.
The automobile we received was a Seebring. As I was the designated driver I was very pleased with the vehicle and the way it drove, etc.
I also want to tell you we appreciated your keeping in touch with us prior to our leaving on vacation and now, on our return. I must admit we were a little nervous seeing as you are so far from us and in a different country. We will certainly not hesitate to recommend you to our friends.
Kathleen and William Hendricks Chilliwack, British Columbia
Our Oahu and Kauai holiday was wonderful.
We were particularly pleased with our stay at the Poipu Kai Resort. It was most impressive to be offered a Mai Tai at registration, be registered within 5 minutes; then go to your condo unit, and find it newly renovated, clean, with a balcony view and, oh yes, a complimentary Chardonnay in the fridge.
Again, thank you for the arrangements.
We will most certainly book with Great Hawaii Vacations on our next trip to the islands.
Leslie Koskitalo Richmond, BC, Canada
Thank you for your email and follow up - we very much appreciate it. Our experience with Great Hawaii Vacations was excellent. The service was fantastic (Patty was our rep) and the way everything was handled from start to finish was great.
The condo location that we had requested, we were granted and were very impressed with the view - it was as we had hoped. The condo unit we were in was good - the only thing I might recommend is that the owners renovate the bathroom - it was on the grungy side, but was the only negative thing I could say. The condo was well equiped with dishes, etc and any household items you might need.
All round I would definitely work with your company again! Thanks very much.
Cathy Hufnagl Calgary, AB, Canada
The hotels that we stayed at were wonderful! Since I had not booked the accommodations directly (as I usually do) I was afraid that there might be some confusion at check-in.. But, everything went very smoothly!
I will definitely use Great Hawaii Vacations again in the future.
Jan Crago Huntington, IN
Thank you Bridget. I must tell you that I have enjoyed the customer service at Great Hawaii Vacations very much. I spoke with three different companies about my Hawaii family vacation and Adam Reynolds stood above them all with his helpfulness and professionalism.
You can be assured that I will recommend your company and Adam to any of my friends.
As long as everything goes smoothly from here until we end our vacation to Oahu I will be happy.
Patricia Kitchura Dripping Springs, TX
Everything arranged by Great Hawaii Vacations ran very smoothly. I have absolutely no complaints and would recommend you to anyone. The Fairmont Kea Lani is a magnificent hotel - the room was superb (I was travelling with my wife and 2 children aged 10 and 12) with a separate living area with a hideabed. The car rental on both islands (Maui and the Big Island) was exactly as ordered. The Fairmont Orchid on the Big Island while nice, is not in the same league as the Kea Lani.
Thanks for all of your help - especially Tim
Andrew Westmount, QB, Canada
Thank you so much for the beautiful screensaver. I am now in total dreamland when working on my computer! We absolutely loved Maui and would return in a heartbeat. The Lahaina Shores Resort was very nice and conveniently located to (our now very good friend's bar- Hecock's) and of course the shopping.
We will definitely use Great Hawaiian Vacations the next time we journey to the islands. Thank you very much for all your assistance!
Rita Calderon Arizona
We really enjoyed our stay at the Napili Kai Resort. It was easy to make our reservation thru GHV. We had no difficulty getting to the resort with the directions you gave us. Check in and check out was easy. the price we paid and the check price was the same (with added incidentals of course). We were very happy with our vacation.
We did make reservations through your recommended Tom's Cashback Barefoot Tours for a whale watch. The confirmation letter sent us to Maalea Harbor for pickup, and we were supposed to be in Lahaina. We made a very harried and fast drive back to Lahaina after we had just passed Lahaina to go to Maalea originally. That was the only slight difficulty we had during our wonderful vacation.
Clayton Adams Lisle, IL
We had an awesome time and your sales person Tim, was excellent in helping us with all of our planning needs. We appreciated your service immensely. I only wished that we were greeted at the airport with Lei's for our children's first visit! That is petty, but just a touch that would have thrilled them! Thank you for your help and time, we will use your services again.
Kim Schmidt Terrebonne, OR
Thank you. We had a great trip to Hawaii. we thoroughly enjoyed each day. The beach house "Hale Ani' was great - one of the best rentals we have ever had.
Joan Carlton Sudbury, MA
We were a little concerned when we booked the Hololani as we have stayed at the Papakea 3 times and the Kaanapali Shores once before. But we were very happy with the Hololani. The room was great, well equipped, newer kitchen than the Papakea, and what a view. We would definitely stay there again.
So thank you for the recommendation, our holiday was great.
Doug Edmonton, AB, Canada
Hello. Our trip was great. Great Hawaii Vacation's service was very good as was the service provided by Suite Paradise on site. The Suite Paradise concierge service was very good as well.
We stayed in the Regency area of Poipu Kai. There is a rule about nothing outside the condo except footwear. This gave us some concerns when we came back from the beach with wet boogie boards - didn't want to take them in the condo till they were dry. We decided to leave them out to dry but got a warning note from the Poipu Kai patrol. Our suggestion is that there be both a footwash situated near each condo building and that one deck be designated for drying beach gear.
Barrie Wright Calgary, AB, Canada
We enjoyed our stay at Outrigger Kanaloa at Kona. It was very pleasant. The view from our waterfront unit was superb! The condo was clean & welcoming. having a washer/dryer was very helpful. the staff was also helpful - we used the travel service to book several outings. We ate at the condo restaurant one evening & enjoyed it very much. The location of the condo was convenient. All in all we had a great time there. Thanks for setting it up.
Christine Oster El Dorado Hills, CA
Just to let you know we had a very positive experience working with Great Hawaii Vacations. Our agent (Patti) was very helpful and courteous through the whole process. We were greeted at the airport with flower (orchid) leis upon arrival. We booked a condo rental (Noho Nani) that was very nice (clean and comfortable) and had a terrific view overlooking the ocean. We enjoyed sitting out on the lanai each morning watching the whales, snorkelers and the sunrise! The airline reservations on Delta were fine also, except for a flight delay on the way home (but that was due to weather issue in Colorado which affected when our flight left Salt Lake City). The car rental through Dollar was also great and met our expectations.
Thanks again for a very pleasant experience and we look forward to booking a Hawaiian vacation in the future through Great Hawaii Vacations. Keep up the great work!
The Nagel's Shakopee, MN