Great Hawaii Vacations 01/21/20
The entire experience was wonderful, no mistakes, no hassle, the information that your firm & Patti Taylor supplied was "right on". We were very pleased and satified with everything. We can't wait for our next trip.
Thank you and all again,
Neal Harper and Yvonne Matin Valencia, CA
Thank you so much. Our accommodations to the Four Seasons on the Club floor were fantastic. We had a great time. We would recommend your company highly.
Rela Phillips Winter Haven, FL
I did a lot of research prior to booking our vacation in Hawaii. I found that the GHV website was extremely easy to use, the prices could not be beaten, and the speed of confirmation, and also answers to any email requests was extremely responsive. The staff at the two Sheratons were very helpful and the bookings had been made properly with them, so there was no fuss. In addition, our advice that we were on our 30th wedding anniversary assisted with being placed in very nice accom.
Even the girl providing the Lei greeting at Honolulu found us at the Island Air terminal.
Congratulations. I would recommend your service to anyone travelling to the Hawaiian Islands.
William Fletcher Melbourne, Australia
We had a wonderful time in honolulu, waikiki. The accomodation that we got in Ohana Waikiki West was great and made our vacation more enjoyable. I will always use great hawaii vacations service to book the hotel in hawaii cause GHV really knows what it is talking about good service in hawaii.
Ida Tianjin, China
Absolutely "loved" Kona. Stayed at the Royal Kona Resort. Very nice Hotel - refrigerator in the room kept us from going broke eating out all the time. Nice swimming pool- actually took the time to "relax" by the pool, catch some rays and get some exercise with my lap swimming.
Loved the fact that it is close to town and we were able to walk many places- Farmer's Market, etc. even though we had a Rental Car. Rental Car was upgraded to convertible which was tons of "Fun". I had just said that transportation is transportation and then was thrilled when they brought out the convertible - definitely good for a vacation in Hawaii (O.K. we pushed it a few times and got caught in the rain with our top down!) Definitely, would recommend Great Hawaii Vacations -you helped to make our vacation "Awesome". We had a Blast - came home exhausted and broke!
Your Staff was always eager to please and helpful ... give them a raise!!
Nancy Frische San Diego, CA
We had a wonderful time on our vacation in Maui. Our accommodations at the Alii were wonderful. We were upgraded to a newly renovated unit.
Thank you for making our planning simple and easy. It was great working with you company.
Judy Rosen Woodland Hills, CA
Our stay at the Wailea Ekahi Village was wonderful and the service was first rate. There was a problem with the Barbecue in the Unit and they brought a new Weber Gas Grill the next day. You can't ask for any better that treatment than that. We stayed in H20 and loved the unit.
Forrest Poulsbo, WA
I had a wonderful time in Hawai'i, and I'm very grateful to your team, and to Patti in particular, for helping me plan my lodgings for my vacation.
I live in a small town in New Zealand, and despite the obvious time difference, I was very impressed with Patti's prompt responses and her meticulous attention to detail. I really appreciated the smooth service, because it was so quick and easy to check into the hotel when I arrived.
I will definitely be re-booking with you again when I go back to Hawai'i next year. Until then, mahalo nui loa for everything!
Jared Sherriff New Zealand
Who could refuse an offer like that - $50.00 off my next Hawaii vacation. Well, Eric , this was the second time we used your company to book our Hawaii vacation, and like the first time, it was great. Not a hitch - Jennifer did a wonderful job for us, kept in contact and answered any questions that I had regarding our trip. Our only disappointment was the location of the room. It was sold to us as a partial ocean view, and believe me, there was no view of the ocean from our room. Other than that, everything was great. This was our 6th visit to Ka'anapali Beach Hotel, and I would stay there again even if I could afford a more expensive hotel. They are really good to their guests. I have written to Mr. Mike White, General Manager, to see if they will offer some compensation for our disappointment.
We would be more than happy to recommend your company to anyone we know is going to Hawaii.
Royce Richardson Stockbridge, GA
I am writing to tell you what a wonderful experience I had booking our family vacation to the Big Island recently. We needed several rooms for several family members each with their own needs and desires. Some who thought they would join us, ended up not. In the beginning, we couldn't even choose a destination!
Through it all, Scott was a hero. He was always patient and accommodating. He never lost his sense of humor. I can't tell you how hard he worked on our behalf. He even lobbied for the Waikoloa Hilton to throw in a complimentary breakfast for each of us. He is a tribute to your organization. I wish all the customer service reps I deal with were like Scott. You might want to share your hiring and training secrets with the likes of Verizon and Blue Cross!
I also want to mention that your Web site is fantastic. It is well-designed both from an aesthetic and functional standpoint. The breadth of information is tremendous. To date, I have spent hours there researching.
Thanks so much to you and your team for the great service. I won't hesitate to recommend Great Hawaii Vacations to all our friends when planning a trip to Hawaii.
Zoe Korstvedt Hermosa Beach, CA
Thank you. We had a gret vacation and the quality of the hotel, New Otani Beach, met all of our expectations. We plan to use your services for our next trip to Hawaii and will recommend you to friends.
Reginald Gipson Boston, MA
It's been two weeks since we've returned from Maui and I'm still in a daze from how beautiful it is there. Our accomodations at the Kaanapali Villas couldn't have been better. I'm glad we chose that place instead of the Whaler. The staff were super-friendly and we had no issues the entire time we were there. The condo was on the second floor, the view was incredible and extremely comfortable. It was easy to spend hours in the room just relaxing.
The proximity of the beach was to die for. It was a 2-minute walk and we were getting sand everywhere! The water was absolutely perfect for swimming and snorkeling. I loved how everything was so close like Lahaina and the south beaches. Out of all the beaches we visited I liked the one in front of the Villas the best.
I don't know what else to say besides I can't wait to go back! My entire family has seen the pictures and they all want to go next year. I'll definitely call Patti for any and all future Hawaii travel plans. She is very helpful and gives great advice.
If you have any specific questions you'd like me to answer regarding the Kaanapali Villas please feel free to ask and I'll be happy to answer.
David Miranda Seattle, WA
The condo was great at the Shores at Waikoloa. The price was very reasonable Ean excellent value. For a family or group needing the extra room, this beats a hotel all the time. We will be back again next year.
Yes, we had a wonderful time; the hotel is great, staff is very nice and the weather was really great! Did lots of things; found a coupon for a little "beater" car at $18.00 a day no mileage and we took that car everywhere; it was nothing to look at but boy did that car run and get great mileage.
Next year we are going to book for two weeks, same place for one week and the other week in Maui at end of September so we will be emailing you during 1st quarter of 2008. Hope it is ok - we referred a couple of Ron's co-workers to you and your website to book vacations this year.
Thanks a lot!
Terri May Valley Center, CA
We had a wonderful time at the Royal Kona. We have been traveling to Hawaii every year for the past 5 years & have used your company on numerous occasions. We are always very pleased with the overall service & prices. We were really surprised at the motel/car combo savings that we got this year, & we will highly recommend you to our friends & on the internet.
Thank you so much, looking forward to contacting you next year for a 2008 trip back to the Islands.
Debbie Gross Kerrville, TX
I just got back from my hawaiian honeymoon that I booked through you. Everything went so smoothly and we had an amazing time. Compared to other travel agencies yours was easiest to work with. The four seasons in maui was even able to upgrade our room. The greeting cards left in our rooms from your agents on the islands were also a nice touch.
Thanks so much for everything.
Stephanie Choy San Francisco, CA
Once we got to the check-in kiosk we were able to sit together. Thanks for your hard work. Our trip to Kauai was fantastic. Condo was what we expected, rental car was nice and United Airlines didn't lose our luggage! Great trip! I will reccomend to my friends to use you.
Mark Sorenson Freemont, CA
I wanted to commend Scott Luebbert (x114) on his incredible professionalism, patience and knowledge. As this was my first trip to Maui (and Hawaii for that matter!), I had a lot of questions. I spoke with Scott several times and he always answered my questions thoroughly and when needed, he graciously took the time to reach out to others for additional information. He was a joy to work with and provided top-notch customer service! I hope to visit Hawaii again and would definitely use Great Hawaii Vacations for my planning! I also plan to recommend GHV to friends and family who have the good fortune to visit this wonderful state!
Upon arrival in Maui after a long day of travel, we were greeted in a timely and very welcoming manner (I think by Travis?). The condo was very clean and served as a perfect home base during our stay in Kihei.
Thanks for helping to make our trip so memorable!
Lauren Golus New York, NY
I just wanted to let you know that we had a terrific time and everything went as planned. Our rooms were perfect and exactly as we wanted them to be and we really enjoyed the beautiful Mauna Lani Resort. Kavan was a pleasure to work with and saw to our every need. We can't wait to plan our next trip back soon. We will definitely be using your great service again.
Thanks again and aloha,
Patricia Miller Costa Mesa, CA
Our trip to Hawaii was awesome!!!! The deal you guys were able to give us was great! We had spoken with other guest at the hotel and the price of their rooms compared to ours was crazy!! We will definately book through you guys the next time we go to Hawaii and when someone asks me who i booked through, i will definately recommend them using you. Thank you again
We had a great Hawaii experience and all went very smoothly. Honokeana Cove was wonderful and we were very pleased. The West exposure of the Lanai made for some warm afternoons (I think the temperature was a little higher than normal so that played in as well) but the management there was phenomenal. The grounds were immaculate at all times and anything we needed was attended to. Very, very well managed property. Would definitely stay there again.
Gail Seymour Fresno, CA
All the hotels booked through you were excellent. We especially enjoyed the upgrade at the Islander on the beach in Kauai. They upgraded us to an oceanfront room because it was our anniversary. The hotel itself is beautiful. We also liked the Lahaina Shores in Maui and would stay there again for location, service and price. Thank you for your help and we would definitely book through you again although our next trip will hopefully be in 5 years for our 35th anniversary.
Gail Nachbar Hartsdale, NY
Thanks so much for the lovely fresh fruit basket. We really enjoyed it and it was certainly unexpected. The Turtle Bay Resort was beautiful. I will be sure to recommend you to my friends for all of their Hawaiian vacations.
Judy Karlin and Mike Roark Lawrence, KS
We were very pleased with our experience with Great Hawaii Vacations. There was no problem obtaining our condo at the Sugar Beach Resort. The unit was clean and nicely furnished, although not everybody at the SBR was pleased with their unit. This was my first experience with your company. I was very pleased by the level of service from you and will use your company again should I return to Hawaii.
Fred Davidson Parkton, MD
The accomodations at Kona By The Sea was excellent. We were able to get the specific room we requested, which was the key. In looking at some of the other rooms as we walk by, the quality of the rooms vary significantly as we discovered last year. Unfortunately they do not guarantee a specific room even if we're willing to pay extra, so it's a risky proposition. Your team and John Young, the GM at the resort, worked with us and it turned out well because we were able to stay in one of the renovated units which is nicely decorated. I wish they would accomodate a guarantee for a particular unit, which would encourage us to stay there more. Since we go for 2.5 to 3 weeks each year, we don't want to end up in a unit that has issues which would make our vacation experience degraded. We also used Barefoot tours to book a horseback riding trip, and that worked out fine. We had to make some changes due to the weather, but Barefoot handled that for us with no problems. I don't know if you're still partnered with them, but they are continuing to provide good service. I discovered however that their "discount" isn't always cheaper than if you booked it yourself. We wanted to do the helicopter over the volcano and discovered that the price going direct was cheaper than booking through Barefoot, so we booked it direct ourselves. With the web, the tour companies seems to be bypassing the tour companies when possible. But you need a PC and be able to research the various companies on your own to do it. As always, we were very pleased with Great Hawaii Vacations. Your service continues to be outstanding. Keep up the good work and take care of the terrific people you have.
Tom Laguna Hills, CA
Trip was great, accomodations was beautiful. As always, thank you for your assistance. I would like to start planning a trip for August '08, this time a family gathering. Thank you for your assistance for the last 2 trips.
James Higbee Jr. Tulare, CA
We just returned from our trip to Kauai. We had a great time! The Prince Kuhio room was perfect..we had an ocean view on the 3rd floor. It was very quiet..(a few roosters around but nothing bothersome). We picked up the car without any hitches..driving from the airport at night was interesting!!
They provided us with a map..so we found our way. Thank you for all your help! We have received your postcards. Do you have properties on Maui?
That will be our next Hawaii trip. Not sure when we will go. Again thank you for your help.
Jim & Sue Scherler Yorba Linda, CA
Thank you for taking care of our booking in Honolulu. The Hilton Prince Kuhio is a conveniently located property which has undergone a huge renovation. The rooms are beautifully decorated (modern Japanese/Hawaiian flavor) and designers have paid every attention to detail. The bedding is wonderful, the shower huge, and the flat screen TV, a bonus. The place is very clean and personable. We would definitely stay there again.
Please let me know if you deal with some higher end condos in Wailea, Maui. i. e. The Palms.
It was a pleasure booking with you. Thank you for the great service!
Rosi Bossio St. Albert, AB, Canada
Dear Great Hawaii Vacations,
Our most recent vacation trip to Kauai was our best ever! This was our 12th trip in the last nineteen years and everything Patti booked for us was virtually perfect. If you would like specifics, feel free to contact me for more detail?
Mike Whittier, CA
We had a great time - and you have a great organization. Everyone we've dealt with over the last three years has been incredibly efficient and helpful - and the combination of price and service and attention to detail is a revelation. I've already recommended your company to many friends and associates - and we look forward to calling you next year and arranging for yet another wonderful vacation.
Thanks for all,
Paul and Sue Novros Encino, CA